Last Updated: 02 January 2025
Dietary supplements and all products in the Temper catalog are classified as non-returnable consumable goods under Indonesian consumer protection law (Undang-Undang Perlindungan Konsumen No. 8 Tahun 1999). Once purchased, these products cannot be returned for refund.
Dietary supplements are consumable products that may have been opened, handled, or stored in conditions we cannot verify after purchase. For health and safety reasons, unopened products cannot be accepted back into inventory or resold. This policy protects consumers from potential contamination or adulteration.
Indonesian food and supplement regulations classify dietary supplements as food products. Food products, once sold, are generally non-returnable due to hygiene and safety requirements. This aligns with standard retail practices in Indonesia for perishable and consumable items.
All products sold through Temper are guaranteed to be authentic, properly stored, and within their expiry dates at the time of sale. If you receive a product that is damaged, defective, or expired, contact us immediately at [email protected] with proof of purchase and photo documentation. We will investigate and provide resolution on a case-by-case basis.
If your product arrives damaged or defective due to shipping or handling error by Temper, we will replace it at no cost. Provide photographic evidence of the damage and your original purchase confirmation. Replacement products will be shipped after verification.
If a product arrives with an expiry date sooner than reasonably expected, contact us within 5 days of receipt. We will evaluate the issue and provide appropriate resolution, which may include replacement or store credit.
Orders may be cancelled before shipment for a full refund. Once an order has been shipped, cancellation and refund are no longer available. Contact us immediately if you need to cancel an order.
If your order does not arrive within the expected delivery window, contact us with your order number and tracking information. We will work with the shipping partner to locate the package. If the package is lost, Temper will resend the order or provide a full refund.
Returns are not accepted due to changed mind, preference change, incorrect personal order, or unwanted items. We recommend reviewing product descriptions carefully before placing your order. Our catalog pages provide detailed information to help you decide.
Email: [email protected]
Phone: +62 24 6849 2753
Address: Jl. Pemuda No.41, Semarang 50132, Indonesia
Response Time: Within 2-3 business days
Disputes regarding refunds or returns will be handled according to Indonesian consumer law. If resolution cannot be reached through direct communication, either party may pursue legal remedies through appropriate channels in accordance with Indonesian jurisdiction.
Temper reserves the right to modify this Refund Policy. Changes will be posted on this page with an updated date. Continued purchases after policy changes indicate acceptance of new terms.